It is a transient item and should be easily available when they wear out. I didnt ask for a free replacement boot or anything. When I reached out to Dr Martens to ask how to replace that insole, as the shape of the last and material are specific, their CS rep started leading me in a circuitous and unhelpful series of emails where they kept refusing to answer the question of where I could get a replacement right insole for this particular boot. The new gifted pair lost the right insole when moving. From retailers and direct from Dr Martens in 2018. Ive previously bought 3+ pair of Dr Martens over the years. I was recently gifted a pair of Dr Martens made in ******* **** Ventile boots. Please let me know if there's anything else I can do to help, ****** I've also sent you a return shipping label so you can return order ******* at no cost I've waived the return shipping costs. You should be receiving an email confirming that refund, and the funds should be back on your **** within a few business days. I would be happy to process a 20% discount off your most recent order due to the poor experience. I see that you were given a 20% off discount code to use on a future order, but I see that the orders you placed on 3/25 and 3/30 are using a different coupon code of a lesser amount. I don't want this happening to another customer & I need to understand how this happened to begin with to prevent it from happening again. Firstly, would you be able to provide me with some pictures of the shoes you just received? I'll be taking those to our operations team as I'll be escalating this issue with them. I can definitely understand your frustration receiving the same pair of shoes twice and I'm happy to help turn this experience around. Hi, ****** Thank you for reaching out to us, and I apologize for the poor experience purchasing this pair.
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